Sarah Deakin

With COVID-19 confining many of us to our homes we are taking a look at how Starling Bank is coping with this rather unusual situation. How are we continuing to support our customers and each other during this pandemic? Host Jason Maude chats virtually with technical lead for the public APIs team Chris Bowers and web content developer Sarah Deakin.

We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution. Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach. With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.